We have discovered an issue with Motorola MG & MB series cable modem/router units. The MG/MB series of Motorola modem/routers are currently not working reliably with our system, customers should not purchase these units until we have a resolution in place.
We are also requiring any customer who is purchasing their own modem to purchase a DOCSIS 3.1 modem or a DOCSIS 3.1 modem/router combo unit. if you currently have a 3.0 modem and you are not having any problems with it, you do not need to replace that. We are only requiring customers who are purchasing new modems to buy a 3.1.
DOCSIS 3.1 is a technology that can provide speeds up to 10 Gbps. Such gigabit level speeds were previously possible only using fiber optic cables. But by implementing it, BELD can provide blazing speeds even over coaxial cables.