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Phone support

Phone supportDigital phone is different from standard analog phone in the way signal arrives to your home. Unlike the copper wires that connect your home to the Central Office by direct current voltage, BELD uses its fiber optic network to transmit your voice on a digital carrier. You don't need a computer or Internet service to use BELD phone.

Because we use digital technology to transmit the voice signals, your internal phone wiring may not work well. Many homes in Braintree have traditional two-pair wire that is often more than 30 years old. Although this wire will work with BELD phone we recommend you use a cordless phone to connect to BELD’s network. Units with multiple handsets using one frequency  eliminate the need for in-house wiring and ensure your new phone service will be problem–free.

BELD phone service does everything you expect and you can keep your existing phone number. You can call everyone you call today, with no difference between your local and long-distance phone providers. Our service requires a touchtone phone, and we recommend a phone that has a caller ID display and FLASH button. Although you can access all the basic features of our service by phone, you can do even more at our residential portal or business portal.

Nomorobo ...calls

BELD phone now works with Nomorobo to block robo calls to your home. It’s a FREE add-on that hangs up or blocks illegal robocallers or telemarketer calls to your BELD landline. Click here to configure your Nomorobo.

phone guideManaging your account

  • Manage basic features with your voicemail Personal Identification Number, which the customer service representative provided to you when you signed up for service
  • Manage advanced features via the website using your phone customer login and website password, which you selected when you signed up for service.

Still need assistance? Download the BELD Phone User Guidecheck our FAQs  or contact the HelpDesk at 781.348.BELD (2353).

Using a computer and the Internet is not a requirement for you to use BELD phone