There are several compatibility issues between freeze alarms and Voice over Internet Protocol (VoIP) service. Many alarm dialers are designed to operate over an analog phone line. Transmitting alarm calls over a VoIP line requires the information to be converted to digital and then back to analog, during which problems can occur. Second, a VoIP line runs on power to the house. Unless you have an uninterruptable backup power supply, your alarm dialer will be unable to make any calls if the power is out at the home. And finally, VoIP services tend to be prone to technical issues and dropped calls. As a result, we don't recommend customers with freeze alarms use BELD Broadband's phone service.
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