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Alerts and notifications

Wed, 03/25/2020 - 09:39

YouTube viewers are set to see a big drop in video quality worldwide in response to the COVID-19 pandemic. This does not mean the YouTube TV service, just the regular free Youtube video service.

YouTube will reduce the quality of all videos to standard definition as a way to alleviate internet congestion due to more people having to shelter in place and using the service.

YouTube says that users will still be able to switch videos to HD and other high-quality options, but standard definition will be set to the default no matter how much bandwidth you have. The site will be implementing the streaming quality measures over the next few days.

Youtube latest updates

Fri, 01/31/2020 - 14:39

Our January 2020 Bright Ideas issue mentions $300 per household for the Good Neighbor Energy Fund —the correct amount is $250.

This campaign year’s Fund disbursement is $250 per eligible household per heating season.

Tue, 01/28/2020 - 08:37

scm-alrtCustomers have reported receiving multiple phone calls saying that they are being overcharged for electricity by BELD and that they should press 1 to receive a check from the company that called. These are SCAM calls, do not press 1 and PLEASE DO NOT give these people any information. You are not paying too much for electricity and nobody is going to send you a check for it.

Thu, 01/23/2020 - 10:27

friends K.O. CableIntroduce a friend to streaming TV and BELD Internet, and you’ll get a $10 credit when they subscribe!

Receive a $10 credit on your Internet bill for every new customer that you refer to our Internet service.

Credit issued after referral is subscribed for at least 60 days and limited to 4 per year. Equipment & installation fees extra, actual speeds are “up to” and not guaranteed. 


Tue, 12/03/2019 - 08:18

As we communicated previously by mail, email and phone, BELD can no longer offer cable due to costs beyond our control. However, we will continue to provide high-speed internet and phone service.

Please read this carefully for instructions to continue watching your favorite shows and update your account. 

Situation #1:



Do you want to drop cable but haven’t yet signed up for a streaming provider?

Count on BELD to help you choose a streaming service that meets your needs:

QUICK TIP: Check out YouTube TV for 70+ live channels, plus the Patriots and Red Sox games. There are no contracts, so you can switch to another provider at any time.

Situation #2:

Are you already streaming but haven’t returned our equipment?

Call us at 781.348.BELD (2353) to have your account adjusted so you can start saving money!


Situation #3:

Are you already on our schedule for free installation of a streaming device on your TV?

If so, please ignore this message.


Situation #4:

Have you already switched to another cable provider?

No problem, but please return your BELD cable equipment. You can email Customer Service at cservice@beld.com for instructions.


Remember to call us with any questions, and check out BELDinternet.com for plans, rates and streaming information.

Thank you!

The BELD Stream Team

Tue, 11/19/2019 - 08:23

We want to remind residents, if you cancel your BELD Internet service, you will lose your BELD email address. Some customers don't realize that and think they can keep their email address forever. If you plan on canceling your BELD Internet account, you should change your accounts over to your new address and send an email to your contacts to let them know ahead of time that you will have a new email address.

Tue, 09/03/2019 - 11:22

One of our residents reported receiving a spam phone call from 1-745-xxx-xxxx. Stated caller was a foreign sounding man from a call center telling her that her email had been compromised and they had received a lot of complaints about it. The man wanted her to go to her computer so she could run a program with them to resolve the problem. She hung up on the man.

These are scam calls, please do not engage these calls and follow any of their instruction.

Thu, 05/23/2019 - 14:52

Some third party websites offer bill pay. They will take your payment and send it to us, and its totally legal—but they charge you a fee and it takes longer for the payment to get to us than if you just used our BillPay website

We always recommend using our BELD website to pay your bill. It saves you money and its faster--the link will always be on the bottom right of our website.

BELD Online BillPay

Thu, 04/18/2019 - 07:25

Some people have received a BELD "web-mail" password reminder email asking them to click a link to reset their password. This is not from us, this is a scam email, please DO NOT click the link and simply delete the email. We have taken steps to prevent any more of these coming in, but you may have already received it.

Wed, 04/17/2019 - 12:40

FYI, we know several Braintree residents received a green letter from Eversource over the past month mentioning they have the right to choose who supplies their electricity in MA. 

This letter is not applicable to Braintree residents, BELD is a municipally owned light department supplying electric service to residential and business customers in the town using cost-of-service rates, which are among the lowest in the state. Learn more.

Wed, 04/17/2019 - 12:02

We noticed a misprint in the BELD Broadband Rate Brochure mailing insert that went out with our April 2019 broadband bills.

Correction: the Stingray Music channels are only included in our Digital and Premium packages, they are not included in Basic or Expanded. An updated rate brochure can be found here, we apologize for any confusion.

Thu, 03/14/2019 - 13:13

Effective 5/1, Grit (77) & Get TV (81) will no longer be offered on BELD Broadband.

Fri, 02/15/2019 - 10:35

renewable energyDue to the increasing requirements of adding new renewable energy resources to the BELD power supply mix, it’s necessary for us to increase our Energy Charge March 1 by $0.0025/kWh, raising the rate from $.06891 cents/kWh to $.07141 cents/kWh. The increasing renewable energy requirements mandated by the State of Massachusetts will require BELD to reevaluate our rates more frequently in the future. This increase will adjust our electric rate by approximately 1.8%, adding approximately $1.75/month to the average residential customer bill (700 kWh).  As always, we will continue to work hard to find new ways to reduce costs and keep your electric rates affordable.

Electric rates 2019

Tue, 02/12/2019 - 08:40

Due to the forecasted storm, tonight's Municipal Light Board meeting has been canceled. We will post the next meeting date in the MLB section of our homepage once its scheduled.

Wed, 11/21/2018 - 13:50

We received reports of malicious email spoofing—specifically, emails w/holiday greetings carrying malware appearing to come from electric utilities. Do not click on links or open attachments—they are NOT from us. Have a safe and happy holiday.

Thu, 10/11/2018 - 15:08

SCAM ALERT: Some of our customers have recently received calls from a local number offering them 25% discounts off of their electric bill if they had paid their bill on time for the past 3 months.

These calls are not from BELD, please do not give them any personal information.

Tue, 09/04/2018 - 15:12

As you know,  the Walt Disney company has been sunsetting the standalone Disney Channel,  Disney XD, and Disney Junior apps across all their platforms and replacing them with the new DisneyNOW app.  They are now in the process of sunsetting the final three standalone apps (Disney Channel, XD and Junior) on all devices.

If you are trying to access Disney Channel, Disney XD, or Disney Junior you will be redirected to get the DisneyNOW app on your device.

  • September 13 – They will begin messaging (in the three apps) to users that as of September 27 their content will be available in the DisneyNOW app
Thu, 08/09/2018 - 10:18

Several customers have reported receiving several scam phishing "BELD" emails today asking to verify their accounts. These are scam emails and we have taken steps to block them from sending more. If you receive one, please disregard and delete.

Fri, 07/27/2018 - 15:16

As of August 1, our CallerID on TV is being phased out. Unfortunately the technology has changed and the software will no longer be supported so we are unable to carry that service that we have provided free to our cable subscribers.

Fri, 07/27/2018 - 15:15

CSPAN 3 is currently not available on BELD Broadband. We apologize for this inconvenience.

Fri, 07/27/2018 - 15:12

Some customers have reported another scam about their email account "de-activation". These emails are NOT from BELD, if you received please delete and delete from your trash folder.

scam email - please delete


Fri, 07/27/2018 - 15:09

8.1.2018 we will be shutting it down

Wed, 05/09/2018 - 08:55

A customer received a scam call from a local number.
Scammer was looking for the owner of the property to get them lower rates for electricity. We are the only electric company in town and our electric rates are already lower than all surrounding towns rates. These calls should be ignored with no information given. 

Luckily this customer didn’t give them any information and notified us right away to get notice to rest of the town. Please do not supply these types of calls with ANY information about you, your address or your services. 

Sun, 02/11/2018 - 08:52

Some customers have reported another scam email going around that says:


Dear valued customer,

Due to congestion in our mail server, all unverified accounts will be deactivated, verify your account now.

This is NOT from BELD, this is a scam, DO NOT click the link, please delete it and remove it from your trash folder. We have taken steps to block these, but you may have already received it. 

Wed, 01/17/2018 - 08:54

Spike TV is getting rebranded this week after nearly 15 years of being on the air. The male centered cable network will be rebranded as the Paramount Network.