Alerts and notifications | BELD

Alerts and notifications

Wed, 12/05/2018 - 11:26

We will be performing mandatory headend maintenance between 1—3 a.m. 12/17 (Monday) and again 1—3 a.m. 12/20 (Thursday). All broadband services will be offline (Internet, cable TV & phone)

This outage includes all email access—you will not lose any email and all incoming email will be delivered once your services are back online.

You will still have access to your phone portal and our Billpay website, but Webmail will be offline.

We apologize for any inconvenience this may cause, we try to perform these tasks when we feel it will be as minimally disruptive as possible.

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Mon, 12/03/2018 - 11:05

Some customers have reported recently receiving the below email 

This is a SCAM, please DO NOT RESPOND and DELETE this email ASAP.

 

I'm James K, Lawyer at Singapore, I am
contacting you in regards of your overdue payment of Nine Million
United States Dollars here in United States.
United States Department of the Treasury gave instruction to all banks
to release all outstanding payment and your name was among the
beneficiaries that will receive their payment. Please confirm your
information if you are still alive.

1. Your Full Name. 2. Contact Address.3. Cell-phone Number.4. Date of Birth.

Sincerely yours,
James Koh

 

Wed, 11/21/2018 - 13:50

We received reports of malicious email spoofing—specifically, emails w/holiday greetings carrying malware appearing to come from electric utilities. Do not click on links or open attachments—they are NOT from us. Have a safe and happy holiday.

Thu, 10/11/2018 - 15:08

SCAM ALERT: Some of our customers have recently received calls from a local number offering them 25% discounts off of their electric bill if they had paid their bill on time for the past 3 months.

These calls are not from BELD, please do not give them any personal information.

Tue, 09/04/2018 - 15:12

As you know,  the Walt Disney company has been sunsetting the standalone Disney Channel,  Disney XD, and Disney Junior apps across all their platforms and replacing them with the new DisneyNOW app.  They are now in the process of sunsetting the final three standalone apps (Disney Channel, XD and Junior) on all devices.

If you are trying to access Disney Channel, Disney XD, or Disney Junior you will be redirected to get the DisneyNOW app on your device.

  • September 13 – They will begin messaging (in the three apps) to users that as of September 27 their content will be available in the DisneyNOW app
Thu, 08/09/2018 - 10:18

Several customers have reported receiving several scam phishing "BELD" emails today asking to verify their accounts. These are scam emails and we have taken steps to block them from sending more. If you receive one, please disregard and delete.

Fri, 07/27/2018 - 15:16

As of August 1, our CallerID on TV is being phased out. Unfortunately the technology has changed and the software will no longer be supported so we are unable to carry that service that we have provided free to our cable subscribers.

Fri, 07/27/2018 - 15:15

CSPAN 3 is currently not available on BELD Broadband. We apologize for this inconvenience.

Fri, 07/27/2018 - 15:12

Some customers have reported another scam about their email account "de-activation". These emails are NOT from BELD, if you received please delete and delete from your trash folder.

scam email - please delete

 

Fri, 07/27/2018 - 15:09

8.1.2018 we will be shutting it down

Wed, 05/09/2018 - 08:55

A customer received a scam call from a local number.
Scammer was looking for the owner of the property to get them lower rates for electricity. We are the only electric company in town and our electric rates are already lower than all surrounding towns rates. These calls should be ignored with no information given. 

Luckily this customer didn’t give them any information and notified us right away to get notice to rest of the town. Please do not supply these types of calls with ANY information about you, your address or your services. 

Sun, 02/11/2018 - 08:52

Some customers have reported another scam email going around that says:

BELD SERVER MESSAGE

Dear valued customer,

Due to congestion in our mail server, all unverified accounts will be deactivated, verify your account now.

This is NOT from BELD, this is a scam, DO NOT click the link, please delete it and remove it from your trash folder. We have taken steps to block these, but you may have already received it. 

Wed, 01/17/2018 - 08:54

Spike TV is getting rebranded this week after nearly 15 years of being on the air. The male centered cable network will be rebranded as the Paramount Network.